Calleeds (Pvt) Ltd was started in response to ever increasing need of High quality low cost BPO and I.T services. Having seen the need to provide USA, Canada, UK, Australia and Pakistan based companies with Call Centre, I.T Sulotions, Service Management and Back Office Solutions, Calleeds (Pvt) Ltd was formed.
Clients choose us because we offer the ideal combination of best-in-class technology, experience in building custom solutions, and most importantly, the dedication of our highly qualified employees.
We bring to the world a whole new class of services and a unique approach to customer satisfaction. We serve to the world and extensive portfolio of services in the most professional manner and also adhering to the industry standards. We share our knowledge of offshore development, our deep project management experiences, process and methodology and wide network of personnel sources to ensure an outsourcing strategy that works for our clients. With strong plans of investing in people and technology, our strategy revolves around an inexorable commitment to provide superior services using world-class technology. The aim is to build a culture, based on our values of integrity and trust supported by action with results.
We provide Call Center solutions inbound and outbound services. We set the industry standard for BPO services by successfully delivering tailored call center solutions. Our Call Center Services Includes.
We listen to our clients, customers, and each other with not only our ears but our eyes and heart.
We believe that trust is earned by conducting our business with integrity which starts by being honest with ourselves, our fellow employees, and our clients and vendors.
We make decisions that affect our clients, customers, and each other only after we have all the facts.
We work very hard to exceed the expectations of our clients, customers, and each other, and reward those that excel.
We have a passion to do things right the first time every time.
We strive to create quality you can “see, hear, and actually feel” in everything we do.
We respect each other and recognize and reward excellent performance in all of our actions.
We take pride in our work and our company in all we do by giving more than expected every day.
We believe that following up is a key to success – catching people doing things right is the ultimate result.
We have a strong belief that “people remain our finest investment today” every day.
Calleeds (Pvt) Ltd infrastructure combines state of the art facilities with security to ensure that your customer’s data is secured along with your business. Calleeds (Pvt) Ltd has invested heavily to ensure an excellent world class BPO and I.T facility which caters to the needs of our clients. Our state of the art infrastructure is supported by the latest technology.
We strongly believe in holding your hand through the migration of your functions step by step offering guidance, expertise and support accurately and efficiently. Calleeds is unique in its approach because it understands the culture and ethics of its offshore centre.
Calleeds Pvt. Ltd. has a quality assurance department. Our quality assurance team ensures that every employee delivers quality service to every customer. Our employees are considerate problem solvers. We only employ highly skilled employee who provide superior work.
We have an in-house quality monitoring process that utilizes formal instruments of measurement. This process establishes exceptional quality levels tracks an employee’s performance.
We focus on using technology in a way that translates into real business benefits for our clients. Advanced technology gives our client complete confidence that their customers will receive a reliable quality service with state of the art functionality and efficiency. Calleeds (Pvt) Ltd developed an information technology infrastructure in order to make a scalability platform and offer highly diverse and reliable connectivity solutions to its clients.
Our network ensures 100% reliability with dedicated fiber optic bandwidth providing total quality transmission redundant transmission capacity and 100% generator backup for continuing essential services. Our contact center is fully equipped with upto date workstations and max processing servers. Our network is one of the latest advancements in the IT industry using the new enhance CAT6 caballing for lighting speeds of data transfer.
Our telecommunication infrastructure consists of Altitude solutions with fiber optic which transfers voice and data information at 100mb/second allowing for clean consistent voice transmission with no delay. The entire telecommunication and computer system is connected through uninterrupted power supply (UPS). Round the clock support 24 hours a day, 7 days a week, 365 days a year. We have a logger to monitor all the calls incoming outgoing to monitor the performance and train the agents to catch perfection.
Calleeds (PVT) LTD is aiming to be the best in the BPO and I.T industry by giving the best service and work force to our clients. Exceeding our client’s expectations is our #1 priority. We are determined to build fruitful partnerships by delivering nothing but quality. We believe that integrity and ethical business practices are key to building trust and long term relationships. We are committed to bring a positive and quality centric contribution to our client’s business goals through excellence.
Calleeds (PVT) LTD is a Successful Company and will continue to rise in BPO and I.T Solution industry. READY TO BE YOUR BRIDGE TO SUCCESS! We want To be a market leader in providing outstanding quality customer service for all our new and existing clients. Our Long term goal is staying with the companies who believed in us.
No work, all boats sets to sail for unlimited fun & enjoyment. Watch out what’s going on right now atCalleeds, it does not matters whether it’s HELLOVEEN | CHRISTMAS | EID | DEWALI | New Year Night, we never miss any event to celebrate with our team.